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ALL REVENUE RETURNED TO THE UNIVERSITY OF
UTAH AND UNIVERSITY OF UTAH ATHLETICS

 

Mission Statement

Support the University community by providing a consolidated service center for the repair of computer equipment and consumer electronics at a fair price, with superior service.  This work will be done on-site, in-shop, and/or sent to a qualified service provider partner.


Service Center Hours
8:00 am to 6:00 pm Monday - Friday 
11:00 am to 4:00 pm - Saturday
(closed on Saturday during summer semester)
Closed University Holidays

Service Center Location: 
At University Campus Store, South Wall, East corner 
(It is an outside entrance)

Computer Service Phone Number: 
801 581-5458

E-mail address: 
service@bookstore.utah.edu

University Campus Store 801 581-6326 

UTECH Computers 
(Computer Sales Department) 
801 581-4776


Just looking for a driver or Manufacturer help site? please click here


Our service center services the following product types:

Computers, Printers, Monitors & Peripherals


Prices

The price will depend on whether the unit is IN-Warranty or OUT of Warranty. IN-Warranty units could have a shipping cost for the equipment being sent to the vendor for service. Out of Warranty units will have a fee for both parts and labor. Estimates will be done on all non-warranty work.

A third party service provider provides consumer electronics service.

Utech Service Center Rates

Computer Equipment

WARRANTY WORK

The Service Center at the University Campus Store is certified to provide warranty service for the following computer equipment:

  • Apple
  • Sony
  • Starwest
  • Lenovo
  • Dell

Some vendors require that certain equipment and/or parts be repaired by their service department.

(Software is not covered under warranty service - see software license for software warranty)

The Service Center will provide timely service for all equipment. This work will be done on-site, in-shop or, in some cases, sent to a different authorized service provider. If we can not reproduce the problem there will be a checkout fee charged. You may want to call the Service Center 801 581-5458 or e-mail us at service@bookstore.utah.edu about the problem before bringing your product to the shop.

On-Site Warranty Repairs 

Some vendors offer On-Site Warranty Repairs for certain products. Some vendors require that you call them to make the arrangements for on-site service that they will provide. (Check the warranty information as described in the manufacturers written warranty to verify if your product qualifies.) For on-site service that the Service Center can provide call 801 581-5458 or e-mail us at service@bookstore.utah.edu  to make arrangements.

Depot Service Available

For warranty work that we are not authorized to service, we try to find a service provider that will do the work for the equipment-needing repair. Not all vendors have service providers in town and the equipment may have to be sent out of town or out of state for the work to be done.

Proof of Purchase 

To provide warranty work, the department or customer must provide Proof of Purchase before any work can be done on their equipment. The proof of purchase is the campus order for university departments or the receipt that the equipment was purchased under.

(Software is not covered under warranty except the disks)

NON-WARRANTY WORK, INSTALLATION, AND UPGRADES 

The Service Center will provide timely service for all equipment. This work will be done on-site, in-shop or, in some cases, sent to a different service provider. The price will depend on the cost of parts and the service fees.

For equipment that is sent out, the fees that outside service provider's charge will be passed on to the customer. 

Due to special vendor equipment requirements, some of the equipment may have to be sent to other service providers. Before any equipment is sent out, we will verify that we can not provide the service and that the equipment needs to be repaired. Due to the service providers work load and parts availability, we can not guarantee the time it may take to have the unit fixed. Consequently, the owner of the equipment will be notified before we send it to the service provider. (We do use some out of state service providers.) 

We will estimate all non-warranty work first, and if the customer chooses to not fix the equipment, a check out fee will be charged.

Service Center Hours: 8:00 am to 6:00 pm Monday - Friday Closed University Holidays

Service Center Location: At University Campus Store, South Wall, East corner (It is an outside entrance)

Computer Service Phone Number: 801 581-5458


E-mail address: service@bookstore.utah.edu

University Campus Store 801 581-6326


UTECH Computers
(Computer Sales Department) 
801 581-4776

 

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