COMPUTER EQUIPMENT FAQs

Some vendors require that certain equipment and/or parts be repaired by their service department. (Software is not covered under warranty service - see software license for software warranty) The Service Center will provide timely service for all equipment. This work will be done on-site, in-shop or, in some cases, sent to a different authorized service provider. If we can not reproduce the problem there will be a checkout fee charged. You may want to call the Service Center at 801 581-5458 or e-mail us at [email protected] about the problem before bringing your product to the shop.

Some vendors offer On-Site Warranty Repairs for certain products. Some vendors require that you call them to make the arrangements for on-site service that they will provide. (Check the warranty information as described in the manufacturers written warranty to verify if your product qualifies.) For on-site service that the Service Center can provide call at 801 581-5458 or e-mail us at [email protected] to make arrangements.

For warranty work that we are not authorized to service, we try to find a service provider that will do the work for the equipment-needing repair. Not all vendors have service providers in town and the equipment may have to be sent out of town or out of state for the work to be done.

To provide warranty work, the department or customer must provide Proof of Purchase before any work can be done on their equipment. The proof of purchase is the campus order for university departments or the receipt that the equipment was purchased under. (Software is not covered under warranty except the disks)

The Service Center will provide timely service for all equipment. This work will be done on-site, in-shop or, in some cases, sent to a different service provider. The price will depend on the cost of parts and the service fees. For equipment that is sent out, the fees that outside service provider's charge will be passed on to the customer. Due to special vendor equipment requirements, some of the equipment may have to be sent to other service providers. Before any equipment is sent out, we will verify that we can not provide the service and that the equipment needs to be repaired. Due to the service providers work load and parts availability, we can not guarantee the time it may take to have the unit fixed. Consequently, the owner of the equipment will be notified before we send it to the service provider. (We do use some out of state service providers.) We will estimate all non-warranty work first, and if the customer chooses to not fix the equipment, a check out fee will be charged.